Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in is from 13:00 to 18:00, and check-out is until 11:00. Please note that if you arrive earlier than the check-in time, parking or waiting inside the facility or nearby is not allowed. Additionally, if you check out late, an additional fee will be charged.

Question 2

Is early check-in or late check-out possible?

Accepted Answer

If you wish to request early check-in or late check-out, please contact us via email or phone from 4 days prior to your reservation date until the day before.

Early Check-In / Available from 11:30 +¥1,000
Late Check-Out / Available until 12:30 +¥1,000

Please note that the additional ¥1,000 payment must be made via cashless payment during check-in at the site.

Question 3

What are the check-in and check-out times for day camping?

Accepted Answer

Check-in is at 11:30, and check-out is at 18:00.

Question 4

I don't know how to book both a campsite and a private bath/sauna.

Accepted Answer

After creating a new reservation, select your desired date for a day-use private bath/sauna and then reserve your preferred time slot. If you wish to use the private bath/sauna on consecutive days during an extended stay, you will need to make separate reservations for each day of use.
Example:
For a 2-night stay from January 2 to January 4, if you wish to reserve a private bath on January 2 and a private sauna on January 3, you will need to make three reservations.
① Select January 2 and book an accommodation plan (camping site).
② Select January 2 and book your desired time slot for the private bath.
③ Select January 3 and book your desired time slot for the private sauna.

Question 5

Can I use the facility without a reservation?

Accepted Answer

Depending on availability, it may be possible, but to ensure proper service even in last-minute situations, we recommend making a reservation or confirming by phone in advance.

Question 6

When do cancellation fees start to apply?

Accepted Answer

Cancellation fees apply from 7 days before your reservation date. Please check the cancellation policy on the reservation page for details.

Question 7

Do cancellation fees apply even in the case of natural disasters such as typhoons?

Accepted Answer

Cancellation fees will be charged in accordance with the cancellation policy. If the facility decides to close due to natural disasters such as typhoons, earthquakes, or heavy snow, no cancellation fees will be charged. In such cases, we will inform you individually and via the web by the day before.

Question 8

What is the kids' policy?

Accepted Answer

Due to our reservation system, the price for children is different from adults only for private open-air baths/saunas. The kids' policy applies to the 'Private Open-Air Bath / Sauna Child Rate' and 'All-Inclusive Plan with Infant Co-Sleeping'. For campsite-only reservations, the kids' policy does not apply, so there is no need to worry.

Question 9

Can I use the facility for purposes other than camping?

Accepted Answer

Yes, the facility can be used for cafe visits, private open-air baths, private saunas, dog runs, BBQs, and more.

Question 10

Can I camp with a group?

Accepted Answer

Yes, but if a group reserves two or more sites and gathers more people than allowed at one site, it can cause noise or inconvenience. Please refrain from exceeding the maximum number of people per site. If other guests report disturbances, you may be asked to leave. Please be aware that no refunds will be given in such cases.

Question 11

I am new to camping and don't have any camping equipment. Can I still use the facility?

Accepted Answer

We offer a 'hands-free' plan and a full camping gear rental plan. Our staff will also assist you during your stay, so feel free to ask for help. We have facilities and services, including water areas, private baths/saunas, and meals, that are suitable for beginners and families.

Question 12

Can I bring my pet?

Accepted Answer

Dogs are only allowed if you have a reservation for a dog run site or are using the cafe space on Level 1. Pets are not allowed in other areas.
* Only healthy dogs that have been vaccinated for rabies and mixed vaccines within the past year and have no excessive barking behavior are allowed.

Question 13

Is smoking allowed on the premises?

Accepted Answer

Smoking is prohibited throughout the premises, including the facility and parking area, except in designated smoking areas. If you are found smoking in non-designated areas, you will be asked to leave. Note that no refunds will be given in such cases.

Question 14

Are there set times for extinguishing fires and lights out?

Accepted Answer

Campfires must be extinguished by 21:00, and lights out is at 22:00. Quiet time is from 22:00 to 7:00 the next morning. Please cooperate to ensure everyone has a safe and comfortable experience.

Question 15

When can I use my car to enter or exit the site?

Accepted Answer

Vehicle entry and exit are allowed from 7:30 to 20:00, except in emergencies. Please be considerate of your surroundings at night or early in the morning.

Question 16

Can I use fireworks?

Accepted Answer

Fireworks are prohibited due to the forested environment of the campsite.

Question 17

Is there Wi-Fi?

Accepted Answer

Free Wi-Fi is available throughout the premises.

Question 18

Can I reserve the facility for group or private use?

Accepted Answer

For groups of 10 or more, please be sure to mention this in the remarks section when booking or contact us by phone in advance. We will guide you on the usage and precautions for groups.

Question 19

Can dog run sites be connected?

Accepted Answer

The dog run sites have connecting doors, allowing up to five dog run sites to be opened and connected. Group and day-use options are also available.

Question 20

Can I add rental items or book a private open-air bath or sauna on the day?

Accepted Answer

It depends on the reservation status for the day. Please check the reservation webpage for details.

Question 21

Can I arrange a BBQ plan or breakfast plan on the day?

Accepted Answer

It depends on supply availability. Please make your reservation at least four days in advance. Other products are available at the shop in the administration building.

Question 22

Do private open-air baths and saunas come with towels and amenities?

Accepted Answer

To keep prices affordable, we only provide shampoo, conditioner, body soap, and a hairdryer in the dressing room. Body towels are available in bags, bath towels can be rented, and skincare sets and toothbrushes can be purchased at the shop in the administration building.

Question 23

Where can my dog walk on the premises?

Accepted Answer

If you have a reservation for a dog run site, dogs can be off-leash within that site. Otherwise, dogs must be leashed and are allowed from the entrance to the administration building, the path in front of the toilets, and the path in front of the dog run site. Dogs are not allowed in other areas. Please keep this in mind, especially for guests with allergies or those uncomfortable around dogs.

Question 24

Are there limits on the number of tents or vehicles I can bring?

Accepted Answer

Please check the usage limits for each site when booking. Generally, there are restrictions on the number of people and vehicles, but there are no specific limits on tents or tarps as long as they fit within the site boundaries. Please set up within the boundaries and check the site size in advance.

Question 25

Can I dispose of garbage on site?

Accepted Answer

Please separate and dispose of garbage at the designated disposal area following the rules. If you violate the rules or dispose of garbage improperly, you may be charged a fine or disposal fee.

Question 26

Do I need a fireproof mat when using a campfire or BBQ grill?

Accepted Answer

A fireproof mat is required on the woodchip area of the dog run site. If you don't have one, you can rent it from the administration building. Please use the fireproof mat when using campfires or grills. Also, in strong winds, we may ask you to refrain from using open flames to prevent fire hazards.

Question 27

What payment methods are available?

Accepted Answer

We use a self-checkout system, allowing payments by credit card and various QR code payment methods. Cash is not accepted, so please be aware of this.

Question 28

Do you accommodate allergies for food or merchandise?

Accepted Answer

We do not offer allergy-friendly food or merchandise. Please check in advance before booking or using our services. If you notify us before arrangements are made, we will discuss possible accommodations with you.

Question 29

When can I leave or return with my vehicle, including late night or early morning?

Accepted Answer

Vehicle entry and exit are allowed from 7:30 to 20:00, except in emergencies. Please be considerate of the sound of headlights and engines, especially at night or early in the morning.

Question 30

Is filming allowed?

Accepted Answer

Taking photos or videos is allowed.
However, if you plan to shoot for YouTube, please notify the reception at the administration building.
【Caution】
● Be careful not to capture other guests or staff in your footage.
● Please film with consideration for those around you, and if others are accidentally recorded, do not upload the footage online without their consent.
● The use of large-scale equipment or lighting setups is prohibited.
● Please refrain from the following types of filming or social media posts:
① Content that is or may be deemed offensive to public order and morals.
② Content that causes or may cause inconvenience, harm, or loss to others, or that is deemed inappropriate by us.
③ Content that infringes on intellectual property rights (such as copyright or trademarks), portrait rights, or privacy.
④ Content that violates the terms of use of social media platforms or video-sharing sites.
⑤ Content that interferes with our operations or is otherwise deemed inappropriate.
If your content falls under any of the above categories, we may request that you stop filming or remove the content.
We are not responsible for any disputes that may arise among guests due to filming.

FAQ

Check-In / Check-Out

Reservations / Cancellations

Facility Use

Rentals / Options

Facilities / Rules

Payment Methods

Allergy Accommodations

Other

Other

Other